QUALITY:
A Changing Definition

by Irene Bollen

Read Article

• People choose personal goals
• People choose where and with whom they live
• People choose where they work
• People have intimate relationships
• People are satisfied with services
• People are satisfied with their personal life situations

• People choose their daily routine
• People have time, space, and opportunity for privacy
• People decide when to share personal information
• People use their environments

• People exercise rights
• People are treated fairly

• People live in integrated environments
• People participate in the life of the community
• People interact with other members of the community
• People perform different social roles
• People are respected
• People have friends

• People have the best possible health
• People are free from abuse and neglect
• People experience continuity and security

• People choose services
• People realize personal goals

• People are safe
• People are connected to natural support networks